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RETURN, REFUND & EXCHANGE POLICY

Return, Refund & Exchange Policy

At Bebbington Industries, we stand behind the quality of the products we manufacture and distribute. If there is an issue with your order, we're committed to working with you to find a fair solution.

Because many of our products are cleaning chemicals and industrial products, all returns, refunds, and exchanges are evaluated on a case-by-case basis.

Returns & Exchanges

We may accept returns or exchanges when:

  • The incorrect product was supplied.
  • The product arrived damaged.
  • The product is defective or does not perform as intended.
  • There is a manufacturing issue, such as an unusual appearance, colour, odour, or other quality concern.

If you believe there is an issue with a product, please contact us as soon as possible. In most cases, we will ask that the product be returned to our facility for inspection and testing before a refund or replacement is approved.

To be eligible for consideration:

  • The request should generally be made within 30 days of purchase.
  • The product should be in its original container whenever possible.
  • We may require proof of purchase.

Products That Cannot Be Returned

For safety, quality control, and regulatory reasons, we cannot accept returns or provide refunds for:

  • Opened or used products, unless they are being returned due to a verified product quality issue.
  • Products purchased an extended period of time ago.
  • Products that have been altered, contaminated, or improperly stored after purchase.
  • Clearance, discontinued, or final sale items (unless defective).

Shipping Damage

If your order arrives damaged during shipping, please notify us as soon as possible.

To process a replacement, we may require:

  • Photos of the damaged product(s) and packaging.
  • Your order number or proof of purchase.

Once the damage has been verified, we will arrange for a replacement product to be shipped.

Refunds

Approved refunds will be issued using the original method of payment whenever possible.

In some situations, we may determine that an exchange, replacement, or store credit is the most appropriate resolution instead of a refund.

Container Deposit Returns

We gladly refund deposits on eligible pails, drums, and totes, provided they meet the following requirements:

  • Returned within 2 years of purchase.
  • Original product labels are intact and legible.
  • Containers are empty, clean, and in reusable condition.
  • Containers have not been damaged, modified, or contaminated.

Containers that do not meet these requirements may not qualify for a deposit refund.

Lost, Missing & Stolen Packages

Once an order has been confirmed as delivered by the shipping carrier, Bebbington Industries is not responsible for packages that are subsequently lost, misplaced, or stolen from the delivery location.

If a package is reported as missing or lost in transit, we will investigate the matter with the shipping carrier and, where appropriate, work with the carrier to determine the status and location of the shipment. We may require additional information from the customer to assist with the investigation.

For packages that are confirmed by the carrier as delivered, including packages delivered without a signature, Bebbington Industries will not replace or refund products that are subsequently reported as stolen or missing from the delivery location.

Customers who believe their delivery location is unsafe or unsuitable for unattended deliveries are responsible for requesting a signature-required delivery at the time of ordering or before the order is shipped. Signature-required delivery may involve an additional shipping charge, which will be the responsibility of the customer.

Where available, customers may also request an alternative delivery arrangement, such as delivery to a secure location or an approved pickup location.

Bebbington Industries may review individual circumstances and supporting documentation when a package is reported missing or stolen; however, a carrier confirmation of delivery does not, by itself, establish that Bebbington Industries is responsible for loss or theft occurring after delivery.

Questions?

If you have any questions about a return, refund, exchange, or container deposit, please contact our team before bringing the product back. We're happy to discuss your situation and help determine the best solution.